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Returns Policy

Refunds

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@separatecollection.co.uk. We will send you a return shipping label (UK Only), as well as instructions on how and where to send your package. We cannot offer a free returns slip on international sales, customer must organise a shipment personally. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@separatecollection.co.uk.


Exceptions / non-returnable items 
Sale items can only be exchanged and not refunded. 


Exchanges 
The fastest way to resolve any problems is to contact us via info@separatecollection.co.uk explain what you would like to exchange your item for then return the item you have.