Returns Policy

Refunds & Exchanges 

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return / exchange click HERE and download your returns form.

  you can contact us at help@separatecollection.co.uk.

We do not offer free returns on international sales, customers must organise a shipment personally. Items sent back to us without first requesting a return will not be accepted. We are not responsible for any custom charges.

You can always contact us for any return questions at help@separatecollection.co.uk.


Exceptions / non-returnable items 
Sale items can only be exchanged and not refunded. 


 


 

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